Online Services

Online Services

Connect to your GP services online and save time. Quick, easy and secure.

To register for online services which you can use with an app on your smartphone you can download the registration form below and send this to the practice by email or post. You can also download the NHS App to register and verify your identity online.

Once your paper registration form has been received you may be contacted by a member of staff to verify your identity which may involve a video consultation in order to view your identification documents.

Once your registration has been accepted you can order repeat medication, book appointments and see some of your medical information (subject to your Doctors approval).

While you wait for approval please see the links below

From summer this year, patients using the NHS app will be able to view all new entries made in their GP records. This is an NHS initiative to give patients greater access to their health information.

Upon reviewing your records, you may feel that certain notes made by our clinicians are incorrect and you may wish to request that they are removed.

The General Data Protection Regulations (GDPR) and the Data Protection Act 2018 state that an individual has the ‘right to be forgotten’, which is sometimes called the ‘right to erasure’, however medical records are slightly different in that they hold special category data. The GP’s (or other clinician’s) opinion at the time will not alter, therefore we cannot remove information simply at the patient’s request.

In line with the General Medical Council’s (GMC) guidance, Doctors have an obligation to:

  • Keep clear, accurate and legible records.
  • Make records at the time the events happen, or as soon as possible afterwards.

The NHS constitution states that as a patient, “You have the right to have any factual inaccuracies in your health record corrected, however there are limited exceptions to this right, there is no obligation to amend something in a health record that is a professional opinion”, i.e. the GP’s opinion at the time.

Source: Handbook to the NHS Constitution for England – GOV.UK (

This also applies to data that forms part of your medical record, for example letters and forms issued by other Healthcare organisations involved in your care that have supplied copies to us as your General Practice/registered GP. Data on your record is only to be used in relation to direct care purposes, and if considered to be used for anything else, it would need to have the relevant lawful basis and other data protection principles applied.

Should you request any corrections or redactions we will review your request and if we decide we are not able to comply we will inform you of this decision. We will also ensure we add details of your request to your record and the reasons why we have not been able to comply. Please make any such requests in writing via our website.

Understanding your Health Record

You can view some commonly used abbreviations here, which may help you understand your records.

Whilst we will endeavour to respond to any queries about your records, please bear in mind that we must prioritise our workload and deal with patients that are unwell and need us.  You can book routine telephone calls online via the NHS app should you wish to discuss a particular issue, but please do not use appointments purely to request something is removed from or changed within your notes.

As above, please contact us in writing, via our website and we will liaise with the clinical team and respond within an appropriate time frame – as with most administrative requests this can be up to 28 days.


PATCHS Online Consultation: Contact us online!


You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.

What the NHS App does

  • get advice about coronavirus – get information about coronavirus and find out what to do if you think you have it.
  • order repeat prescriptions – see your available medicines, request a new repeat prescription and choose a pharmacy for your prescriptions to be sent to.
  • book appointments – search for, book and cancel appointments at your GP surgery, and see details of your upcoming and past appointments.
  • check your symptoms – search trusted NHS information and advice on hundreds of conditions and treatments, and get instant advice or medical help near you.
  • register your organ donation decision – choose to donate some or all of your organs and check your registered decision.
  • find out how the NHS uses your data – choose if data from your health records is shared for research and planning.
  • view parts of your GP record – including information about medication, allergies, vaccinations, previous illnesses and test results.
Quote / Testimonial:

If you’re a patient at our practice you can use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

For more information go to

Get Started

Get the app

Non-urgent advice: Having Problems?

Download the NHS App

You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at

Patient Access

PATIENT ACCESS is a secure website that will enable you to order repeat medications, book appointments and view your part of medical records online.

Online services allow you to:

  • book, check or cancel appointments with a GP, nurse or other healthcare professional 
  • order repeat prescriptions
  • see parts of your health record, including information about medicines, vaccinations and test results
  • see communications between your GP surgery and other services, such as hospitals

How to register for Online Services

If you have not used our online services before you will need to:

  • Contact the surgery by phone or in person
  • Verify your identity
  • Secure a username and password
  • Enter Patient Access and enter your registration details exactly as shown on the form.
  • After registering, log on with your username and password.

Already received your registration letter?

Non-urgent advice: Having Problems?

Frequently Asked Questions

You must be a fully registered patient, and need a letter from us containing personalised access codes. To get this letter you need to come to Reception and ask for Registration for Patient Access. You will need to show some photo ID e.g. passport/driving licence. The Receptionist will ask you to complete a form. You will be able to collect your access codes and registration instructions within 2 working days. Once you have the access codes and instructions you can connect to the web site at anytime and register.

We ideally require photographic identification. The following forms are accepted: current signed passport, current photo driving licence, disabled drivers pass, EU national ID card, current student ID, or an OAP travel pass. In special circumstances and for children we will accept a birth certificate.

We ask all patients 12 years and older to complete their own registration form. They will then be provided with their own login details. We understand it is not always easy to get to the surgery, so we will accept collection of forms by a family member, but we do ask that each patient signs their own form, and a form of ID is available for our reception staff to witness.

You can visit this page by clicking on the link on the home page. The first time you use the site you will be asked to create your account. Here you will need to enter the four registration codes given to you by the practice.

We look forward to seeing you at the practice. This is a new service we welcome any feedback that may help us improve it further.