Noticeboard

Please note that our telephone system was replaced on 15th June 2022.  Our new number is 01254 45 75 95


 


Our prescription line has returned to the pre-COVID service and will be reserved for housebound patients only between 10am and 12 noon Monday to Friday.


All other prescription requests should be made via the patient apps, email, website prescription page or post your slip through our letterbox.


If you or any household member are awaiting COVID-19 test results or have symptoms please contact us and rearrange your appointment.


Please ensure you bring a face covering (to cover both your nose and mouth) if you are asked to attend by the GP or nurse. 


# wash your hands regularly


YOU must let us know if you have any symptoms suggestive of coronavirus.


If you do not tell us or attempt to hide symptoms from us we are ALL at risk of becoming unwell.


How to Access appointments -  Please call the surgery of use any of the patient access apps. 


Some appointments will still require telephone triage. We still need to be vigilant and help to stop the spread of Coronavirus.


Your practice is open for you and if you need to see a GP please ring us on 01254 287150 between 8am and 6.30pm.


Comments, Compliments & Complaints

We make every effort to give the best service possible to everyone who attends our practice.

If you would like to praise a particular member of staff please use our comment section at the bottom of the contact details page on this website or email letters.clayton@nhs.net

We are aware that from time to time things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please write to the practice manager and she will deal with your concerns appropriately. Further written information is available on the complaints procedure from reception.

If having followed our practice complaints procedure you are not satisfied with the explanations offered you can contact NHS England or The Parliamentary and Health Service Ombudsman.

We are continually striving to improve our service. Any helpful suggestions would be much appreciated.

 
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