Confidentiality

The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:

• To provide further medical treatment for you e.g. from district nurses and hospital services.
• To help you get other services e.g. from the social work department. This requires your consent.
• When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

The ICO has published a new Model Publication Scheme that all public authorities are required to adopt.

Model Publication Scheme - further information

Comments, Compliments & Complaints

We make every effort to give the best service possible to everyone who attends our practice.

If you would like to praise a particular member of staff please use our comment section at the bottom of the contact details page on this website or email letters.clayton@nhs.net

We are aware that from time to time things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please write to the practice manager and she will deal with your concerns appropriately. Further written information is available on the complaints procedure from reception.

If having followed our practice complaints procedure you are not satisfied with the explanations offered you can contact NHS England or The Parliamentary and Health Service Ombudsman.

We are continually striving to improve our service. Any helpful suggestions would be much appreciated.

GDPR Privacy Notice

Due to the current Public Health Emergency the Secretary of State has issued the following temporary privacy notice. 

It is hoped that this will provide patients with the required assurances on how their information will be shared during the pandemic.  This Privacy Notice will run alongside our existing practice privacy notice and will run for the duration of the pandemic.   

COVID Temporary Privacy Notice