Clayton Medical Centre - Surgery policies on confidentiality, comments and suggestions, data protection etc

Noticeboard

Coronavirus (COVID-19) is still with us.

Please ensure you bring a face covering (mask or scarf to cover both your nose and mouth) if you are asked to attend by the GP or nurse. We do not have enough stock available to give out surgical masks to every patient as well as protecting staff.

We can all help control the virus if we stay alert. This means we all must all:

# stay at home as much as possible

# work from home if you can

# limit contact with other people

# keep your distance if you go out or at work (2 metres apart where possible)

# wash your hands regularly

# do not leave home if you or anyone in your household has symptoms.

YOU must let us know if you have any symptoms suggestive of coronavirus.

If you do not tell us or attempt to hide symptoms from us we are ALL at risk of becoming unwell.

If staff become unwell the surgery may have to close.

Help is available by telephone or video call and most routine face to face tests or treatments can wait until your symptoms have gone away.

Stay at home and protect the NHS and other members of the public.

Please do not to a GP, Pharmacy or hospital if you have a high temperature of 37.8 or above or a new continuous cough or loss of taste or loss of smell.

Please go online to 111.nhs.uk/covid-19. Patient should only call 111 if they do not have internet access.

Please use our website or online access to order repeat medication. We are sorry for the inconvenience and appreciate your patience.

Confidentiality

Comments & Complaints

GDPR Privacy Notice

Confidentiality

confidentiality The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:

To provide further medical treatment for you e.g. from district nurses and hospital services.
To help you get other services e.g. from the social work department. This requires your consent.
When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

The ICO has published a new Model Publication Scheme that all public authorities are required to adopt.

Model Publication Scheme - further information

Comments, Compliments & Complaints

We make every effort to give the best service possible to everyone who attends our practice.

If you would like to praise a particular member of staff please use our comment section at the bottom of the contact details page on this website or email letters.clayton@nhs.net

We are aware that from time to time things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please write to the practice manager and she will deal with your concerns appropriately. Further written information is available on the complaints procedure from reception.

If having followed our practice complaints procedure you are not satisfied with the explanations offered you can contact NHS England or The Parliamentary and Health Service Ombudsman.

We are continually striving to improve our service. Any helpful suggestions would be much appreciated.

GDPR Privacy Notice

Due to the current Public Health Emergency the Secretary of State has issued the following temporary privacy notice.

It is hoped that this will provide patients with the required assurances on how their information will be shared during the pandemic. This Privacy Notice will run alongside our existing practice privacy notice and will run for the duration of the pandemic.

COVID Temporary Privacy Notice