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Clayton Medical CentreWellington StreetClayton Le MoorsLancashire, BB5 5HUTel: 01254 287 150
During the current Public Health Pandemic we are only offering telephone and video consultation. DO NOT attend the surgery unless you have been instructed to do so today by a Doctor or Nurse.
We are currently operating a "Total Triage" system which means that the receptionist can only book a GP appointment for a telephone call. Face to Face appointments are only arranged by the clinician following the telephone call.
Children under 5 years are always offered same day appointments.
We run all our surgeries by appointment only. Our Receptionists will endeavour to meet your requirements within the framework of our appointment system, however this is not always possible and you may be offered an alternative.
Please arrive promptly (no more than a minute or two before your appointment to ensure social distancing) and check in at Reception.
Please remember to cancel your appointment if you can no longer keep it, someone else may need to consult the doctor urgently.
If you are not able to attend your appointment, please cancel this as soon as possible to enable others to benefit from it.
All consultations bookable by reception are telephone or video. The GP will advise you of your appointment time if they wish to physically examine you here at the practice.
Our fully trained receptionists will assist you in making appointments to see your Doctor, and offer help and assistance at times. They may need to ask you further details when you telephone. This is to ensure that we assist you as speedily as possible They are bound by the same rules of confidentiality as the doctors and nurses.
Please do not blame the receptionist if she is unable to carry out your request, they are merely carrying out Doctor’s instructions, usually under difficult and demanding circumstances.
If possible please try to telephone reception before 10am if you require a home visit.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
House visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Medical Centre.
We have a small number of pre-bookable telephone appointments and also using various patient apps such including Patient Access and Doctorlink.
We have a very experienced Nurse practitioner Kath Grimshaw, who can triage your problem issue a prescription if needed and refer you to see a specialist also if required.
She also can issue contraception prescriptions after the correct counselling requirements are discussed.
Call 01254 287150 to make an appointment
PATIENT ACCESS is a secure website that will enable you to order repeat medications, book appointments and view your part of medical records online.
HOW DO I REGISTER FOR PATIENT ACCESS?
You must be a fully registered patient, and need a letter from us containing personalised access codes. To get this letter you need to come to Reception and ask for Registration for Patient Access. You will need to show some photo ID e.g.passport/driving licence. The Receptionist will ask you to complete a form. You will be able to collect your access codes and registration instructions within 2 working days. Once you have the access codes and instructions you can connect to the web site at anytime and register.
WHAT ID CAN I USE?
We ideally require photographic identification. The following forms are accepted: current signed passport, current photo driving licence, disabled drivers pass, EU national ID card, current student ID, or an OAP travel pass. In special circumstances and for children we will accept a birth certificate.
WHAT ABOUT MY PARTNER/CHILDREN?
We ask all patients 12 years and older to complete their own registration form. They will then be provided with their own login details. We understand it is not always easy to get to the surgery, so we will accept collection of forms by a family member, but we do ask that each patient signs their own form, and a form of ID is available for our reception staff to witness.
Already received your registration letter ?
You can visit this page by clicking on the link on the home page. The first time you use the site you will be asked to create your account. Here you will need to enter the four registration codes given to you by the practice.
We look forward to seeing you at the practice. This is a new service we welcome any feedback that may help us improve it further.
If you would like to pre-book a routine appointment between 6.30pm and 8pm Monday to Friday or at various times on Saturday or Sunday, we have access to GP and Advance Nurse Practitioner appointments at Accrington Acorn Centre or Great Harwood Health Centre.
You can also book an evening appointments for a blood test or cervical screening (Smear test) (you must have a form if the testing is for your hospital clinic).
Please ask our reception staff for information.