Noticeboard

8.26 am 19.10.2020


We are having trouble with our phone lines , if you call is an emergency please call 07596266648


14 Oct 20 - We are having a shelter built outside of our main entrance.  On arrival there is a telephone number to call to gain entrance.  We are sorry for any inconvenience caused.


How to Access appointments -  From March we had to start to work very differently. This is to limit face-to-face contact whenever possible and help to stop the spread of Coronavirus.


Your practice has been open for you throughout and if you need to see a GP please ring us on 01254 287150 between 8am and 6.30pm.  If you request a face-to-face consultation the GP will discuss your needs with you firstly via telephone or video call.


Coronavirus (COVID-19) is still with us.


Please ensure you bring a face covering (mask or scarf to cover both your nose and mouth) if you are asked to attend by the GP or nurse.  We do not have enough stock available to give out surgical masks to every patient as well as protecting staff.


We can all help control the virus if we stay alert. This means we all must all:


# stay at home as much as possible


# work from home if you can


# limit contact with other people


# keep your distance if you go out or at work (2 metres apart where possible)


# wash your hands regularly


# do not leave home if you or anyone in your household has symptoms.


YOU must let us know if you have any symptoms suggestive of coronavirus.


If you do not tell us or attempt to hide symptoms from us we are ALL at risk of becoming unwell.  


If staff become unwell the surgery may have to close.


Help is available by telephone or video call and most routine face to face tests or treatments can wait until your symptoms have gone away.


Stay at home and protect the NHS and other members of the public.


Please do not to a GP, Pharmacy or hospital if you have a high temperature of 37.8 or above or a new continuous cough or loss of taste or loss of smell.


Please go online to 111.nhs.uk/covid-19.  Patient should only call 111 if they do not have internet access.


Please use our website or online access to order repeat medication.  We are sorry for the inconvenience and appreciate your patience.

Appointments

During the current Public Health Pandemic we are only offering telephone and video consultation.  DO NOT attend the surgery unless you have been instructed to do so today by a Doctor or Nurse.

We are currently operating a "Total Triage" system which means that the receptionist can only book a GP appointment for a telephone call.  Face to Face appointments are only arranged by the clinician following the telephone call.

diary_and_penChildren under 5 years are always offered same day appointments.

We run all our surgeries by appointment only. Our Receptionists will endeavour to meet your requirements within the framework of our appointment system, however this is not always possible and you may be offered an alternative.  

Please be on time

Please arrive promptly (no more than a minute or two before your appointment to ensure social distancing) and check in at Reception.

Cancelling Appointments

Please remember to cancel your appointment if you can no longer keep it, someone else may need to consult the doctor urgently.

If you are not able to attend your appointment, please cancel this as soon as possible to enable others to benefit from it.

If you need to speak to the Doctor

All consultations bookable by reception are telephone or video.  The GP will advise you of your appointment time if they wish to physically examine you here at the practice.

Reception Staff

Our fully trained receptionists will assist you in making appointments to see your Doctor, and offer help and assistance at times. They may need to ask you further details when you telephone. This is to ensure that we assist you as speedily as possible They are bound by the same rules of confidentiality as the doctors and nurses.

Please do not blame the receptionist if she is unable to carry out your request, they are merely carrying out Doctor’s instructions, usually under difficult and demanding circumstances.

 
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