Noticeboard

Please note that our telephone system was replaced on 15th June 2022.  Our new number is 01254 45 75 95


 


Our prescription line has returned to the pre-COVID service and will be reserved for housebound patients only between 10am and 12 noon Monday to Friday.


All other prescription requests should be made via the patient apps, email, website prescription page or post your slip through our letterbox.


If you or any household member are awaiting COVID-19 test results or have symptoms please contact us and rearrange your appointment.


Please ensure you bring a face covering (to cover both your nose and mouth) if you are asked to attend by the GP or nurse. 


# wash your hands regularly


YOU must let us know if you have any symptoms suggestive of coronavirus.


If you do not tell us or attempt to hide symptoms from us we are ALL at risk of becoming unwell.


How to Access appointments -  Please call the surgery of use any of the patient access apps. 


Some appointments will still require telephone triage. We still need to be vigilant and help to stop the spread of Coronavirus.


Your practice is open for you and if you need to see a GP please ring us on 01254 287150 between 8am and 6.30pm.


Appointments

During the current Public Health Pandemic we are only offering telephone and video consultation.  DO NOT attend the surgery unless you have been instructed to do so today by a Doctor or Nurse.

We are currently operating a "Total Triage" system which means that the receptionist can only book a GP appointment for a telephone call.  Face to Face appointments are only arranged by the clinician following the telephone call.

diary_and_penChildren under 5 years are always offered same day appointments.

We run all our surgeries by appointment only. Our Receptionists will endeavour to meet your requirements within the framework of our appointment system, however this is not always possible and you may be offered an alternative.  

Please be on time

Please arrive promptly (no more than a minute or two before your appointment to ensure social distancing) and check in at Reception.

Cancelling Appointments

Please remember to cancel your appointment if you can no longer keep it, someone else may need to consult the doctor urgently.

If you are not able to attend your appointment, please cancel this as soon as possible to enable others to benefit from it.

If you need to speak to the Doctor

All consultations bookable by reception are telephone or video.  The GP will advise you of your appointment time if they wish to physically examine you here at the practice.

Reception Staff

Our fully trained receptionists will assist you in making appointments to see your Doctor, and offer help and assistance at times. They may need to ask you further details when you telephone. This is to ensure that we assist you as speedily as possible They are bound by the same rules of confidentiality as the doctors and nurses.

Please do not blame the receptionist if she is unable to carry out your request, they are merely carrying out Doctor’s instructions, usually under difficult and demanding circumstances.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website