Noticeboard

Please note that our telephone system was replaced on 15th June 2022.  Our new number is 01254 45 75 95


 


Our prescription line has returned to the pre-COVID service and will be reserved for housebound patients only between 10am and 12 noon Monday to Friday.


All other prescription requests should be made via the patient apps, email, website prescription page or post your slip through our letterbox.


If you or any household member are awaiting COVID-19 test results or have symptoms please contact us and rearrange your appointment.


Please ensure you bring a face covering (to cover both your nose and mouth) if you are asked to attend by the GP or nurse. 


# wash your hands regularly


YOU must let us know if you have any symptoms suggestive of coronavirus.


If you do not tell us or attempt to hide symptoms from us we are ALL at risk of becoming unwell.


How to Access appointments -  Please call the surgery of use any of the patient access apps. 


Some appointments will still require telephone triage. We still need to be vigilant and help to stop the spread of Coronavirus.


Your practice is open for you and if you need to see a GP please ring us on 01254 287150 between 8am and 6.30pm.


Do It Online

To register for online services which you can use with an app on your smart phone you can download the registration form below and send this to the practice by email or post.  You can also download the NHS App to register and verify your identity online.

Register for Online Services

Once your paper registration form has been received you may be contacted by a member of staff to verify your identity which may involve a video consultation in order to view your identification documents.

Once your registration has been accepted you can order repeat medication, book appointments and see some of your medical information (subject to your Doctors approval).

While you wait for approval please see the links below.

From summer this year, patients using the NHS app will be able to view all new entries made in their GP records. This is an NHS initiative to give patients greater access to their health information.

Upon reviewing your records, you may feel that certain notes made by our clinicians are incorrect and you may wish to request that they are removed.

The General Data Protection Regulations (GDPR) and the Data Protection Act 2018 state that an individual has the ‘right to be forgotten’, which is sometimes called the ‘right to erasure’, however medical records are slightly different in that they hold special category data.  The GP’s (or other clinician’s) opinion at the time will not alter, therefore we cannot remove information simply at the patient’s request.

In line with the General Medical Council’s (GMC) guidance, Doctors have an obligation to:

  • Keep clear, accurate and legible records.
  • Make records at the time the events happen, or as soon as possible afterwards.

Source: https://www.gmc-uk.org/-/media/documents/good-medical-practice—english-20200128_pdf-51527435.pdf

The NHS constitution states that as a patient, “You have the right to have any factual inaccuracies in your health record corrected, however there are limited exceptions to this right, there is no obligation to amend something in a health record that is a professional opinion”, i.e. the GP’s opinion at the time.

Source: https://www.gov.uk/government/publications/supplements-to-the-nhs-constitution-for-england/the-handbook-to-the-nhs-constitution-for-england#patients-and-the-public-your-rights-and-the-nhs-pledges-to-you

This also applies to data that forms part of your medical record, for example letters and forms issued by other Healthcare organisations involved in your care that have supplied copies to us as your General Practice/registered GP.  Data on your record is only to be used in relation to direct care purposes, and if considered to be used for anything else, it would need to have the relevant lawful basis and other data protection principles applied.

Should you request any corrections or redactions we will review your request and if we decide we are not able to comply we will inform you of this decision.  We will also ensure we add details of your request to your record and the reasons why we have not been able to comply. Please make any such requests in writing via our website.

Understanding your Health Record

You can view some commonly used abbreviations here, which may help you understand your records.

https://www.nhs.uk/nhs-app/nhs-app-help-and-support/health-records-in-the-nhs-app/abbreviations-commonly-found-in-medical-records/

Whilst we will endeavour to respond to any queries about your records, please bear in mind that we must prioritise our workload and deal with patients that are unwell and need us.  You can book routine telephone calls online via the NHS app should you wish to discuss a particular issue, but please do not use appointments purely to request something is removed from or changed within your notes. As above, please contact us in writing, via our website and we will liaise with the clinical team and respond within an appropriate time frame – as with most administrative requests this can be up to 28 days.

Please note that due to COVID-19 our online appointment booking system is currently at reduced capacity.  You will need to contact the practice by telephone on the day and will be allocated a telephone, video call or Face to Face appointment with a Doctor or Nurse as appropriate.

We are working to fully restore our online services in the coming months.

 
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